سياسة الاسترداد
1. Eligibility for Returns
- Products must be unused, unopened, and in original packaging
- Return requests must be made within 7 days of delivery
- Items must be in resalable condition
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used skincare/serum products
- Damaged items caused by customer misuse
- Items purchased on sale or promotion
3. Damaged or Incorrect Products
- If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery
- Provide clear photos/videos as proof
- We will offer a replacement or full refund at no extra cost
4. Refund Process
- Once your return is received and inspected, we will notify you
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued via the original payment method
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
6. Order Cancellation
- Orders can only be canceled within 12 hours of placing the order
- Once shipped, orders cannot be canceled